Product & Care

1. Can Kaanke products be worn every day?

It depends on the piece you choose! We offer a versatile range designed for different moments—from durable, skin-friendly styles perfect for your daily rhythm to more intricate designs crafted specifically for weddings and parties. 

2. Do the products look exactly like the images online?

We take great care to represent our collections as accurately as possible. While slight variations in color may occur due to natural lighting or your screen settings, the high quality and intricate design remain consistent across every piece.

3. How to care for Kaanke Jewellery?

To keep your favorite pieces looking their best—from your daily essentials to your special occasion designs—we recommend keeping them away from water, perfumes, and lotions.For our full guide on cleaning and storage, please visit our Jewellery Care Page.

Orders & Shipping

4. Can I cancel my order?

We move quickly to get your order to you! You can cancel your purchase within 24 hours of placing it. After this window, we are unable to process cancellations as your package is likely already being prepared for its journey.

5. When will my order arrive?

Once shipped, delivery typically takes:

• 2–3 days for major metro cities.
• 3–4 days for Tier 2 cities.
• 4–5 days for all other locations. You can also find a specific estimate for your area by entering your pincode on any product page.

6. Can I send a Kaanke piece as a gift?

We would love to help you surprise someone special! On the product page, simply select the gift option to include a personalized card and any special add-ons to make the unboxing experience truly memorable.

Returns & Exchanges

7. What is Kaanke’s return and exchange policy?

We want you to be happy with your choice. You can find our full, detailed policy by clicking here.

8. Can I return items purchased during a Clearance Sale? 

Items purchased during our Clearance Sale are final and not eligible for return or exchange. However, if your item arrives damaged or defective, we will certainly make it right with a replacement or return. Please read these guideline to help us assist you.

9. What should I do if I receive a damaged or incorrect product?

We’re so sorry if something isn't perfect. If you receive a damaged or incorrect item, please reach out to us with a few photos within 24 hours of delivery so we can resolve this for you immediately.Please read these guideline to help us assist you.

Support

10. How can I contact customer service?

We’re here to help! Please click here for all our contact information.

 

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